Frequently Asked Questions 常見問題

Visitors may purchase tickets for General Admission and for the Special Exhibitions Guo Pei: Fashioning Imagination and I. M. Pei: Life Is Architecture.

Unlimited General Admission access is available at all membership levels. Members must present valid membership cards. No prior booking is required.

Access to the Mediatheque, Basement 1, and the Roof Garden remains free. ​Events and cinema screenings may require separate tickets.

If you have difficulties accessing the online ticket purchase system, please contact us through our enquiry form or reach out to M+ staff onsite for assistance.

Yes, members can enjoy various privileges and priority access to the museum. Become an M+ Member or Patron to enjoy priority entry to the museum, complimentary tickets to cinema screenings, discounts, and more.

➔ Become a Member

No, you don’t need to print your ticket. Simply show your e-ticket or confirmation email on your mobile device to be scanned at admission checkpoints.

Please call our ticketing hotline (852) 2200 0022 to check if your ticket or registration has been processed. If you are at the museum, please seek assistance at the Ground Floor Information Desk.

If you’ve lost your ticket prior to your visit, please call our ticketing hotline (852) 2200 0022 or email us. If you cannot access the original e-ticket or if you’ve lost your ticket at the museum, please seek assistance at the Ground Floor Information Desk.

CIMAM and ICOM cardholders enjoy free admission to M+ exhibitions. Events and cinema screenings may require the purchase of tickets. Please visit our Ground Floor Information Desk for further assistance and details.

Tickets cannot be exchanged or refunded unless the event or exhibition has been cancelled or rescheduled. For further details, please refer to our Terms and Conditions.

If there are any changes or cancellations related to the event or exhibition for which you have purchased a ticket, our staff will notify you using the contact details provided at the time of booking. You can also check the individual event or exhibition page for updates and additional information prior to your visit

If you do not have tickets for General Admission, Special Exhibition, or an event to M+, you may still enjoy public spaces, such as the Main Hall, the Mediatheque, the Grand Stair (except for ticketed events), Basement 1 and the Roof Garden.

We also have a number of dining options available, including CURATOR Creative Café at M+, and Mosu Hong Kong .

➔ Plan Your Visit

Bags and backpacks smaller than 30 cm x 42 cm x 10 cm are allowed in the galleries, but backpacks must be worn on the front of the body with the strap(s) slung over one or both shoulders. To ensure your items meet the guidelines, you can use the acrylic baggage gauges at the entrance.

Larger items must be checked in to lockers or the cloakroom, available for rental. Please see the next FAQ 'How can I check in my belongings in lockers and the cloakroom?' for fees and full details.

Lockers and cloakroom rental services, charged by the hour, are available on a first-come, first-served basis.

Lockers, each with a maximum weight capacity of five kilograms, are available in three dimensions:

• Small: 41 (H) x 30 (W) x 46 (D) cm; HKD 5 per hour
• Medium: 85 (H) x 30 (W) x 46 (D) cm; HKD 10 per hour
• Large: 85 (H) x 45 (W) x 46 (D) cm; HKD 10 per hour

Cloakroom service is charged at HKD 10 per hour with the following dimensions: 36 (H) x 56 (W) x 23 (D) cm.

When using our rental locker and cloakroom service:

• Please visit our counters at the B1 cloakroom or Ground Floor Information Desk.
• We will provide a check-in slip and a wristband or number tag for your assigned locker. Open the locker with the wristband or number tag.
• Place your belongings inside. Make sure your locker is closed properly, and safekeep the wristband and check-in-slip during your visit.
• After your visit, please return to the counter and settle the rental fee by showing your check-in slip and wristband or number tag.
• Please ensure that no items or trash is left inside.
• After you collect your belongings, return the wristband or number tag to the counter.

If you lose the wristband or number tag please reach out to M+ staff for assistance.

All items may be subject to inspection by authorised M+ staff.

➔ Terms and Conditions

Photography and filming for personal and non-commercial use are welcomed at M+. Please remember to turn off your flash when taking photographs at M+. Video recording is only permitted when specified. Before taking a video, please check gallery signs or ask M+ staff. Professional photography or videography for commercial use must be arranged in advance.

M+ has a variety of food and beverage offerings, which you can enjoy in designated areas such as cafes and restaurants. To ensure the safety of our collection, food and drink can only be consumed in designated areas

Smoking, including the consumption of e-cigarettes, is restricted to a designated smoking area at the Roof Garden on level 3.

We welcome visitors accompanied by their trained service animals, but pets and other animals are not permitted in M+. Trained service animals must wear identifying vests or tags.

The M+ Car Park is accessible from the driveway to the museum’s pick-up and drop-off area on 38 Museum Drive. You can also park at the Art Park Car Park. Street parking is unavailable in WestK.

To see car park availability, please visit the WestK App. You can download the app on App Store and Google Play.

You can enjoy twenty-four hours free Wi-Fi at M+ by simply creating a MyWestK account. Once you are logged in, select the ‘WestK’ network on your device.

Guest users can also enjoy thirty minutes of free Wi-Fi service per day.

If you’ve lost an item in the museum, please reach out to M+ staff onsite or contact us at (852) 2200 0217 for assistance.

There are priority lanes for visitors who require assistance at the Ground Floor Information Desk, cloakroom, admission checkpoints, and lifts. Please speak to M+ staff for assistance to minimise your wait time.

We encourage visitors with children to explore the Learning Hub and the Breakout spaces on Level 2 in the East and South Galleries. You can also find family-specific activities on the events page.

Yes, personal strollers are allowed in the galleries or may be stored in the cloakroom on B1. For the safety of our visitors and collection objects, child carriers are permitted only if children are being carried on the front of the body—children may not be carried on a person’s back or shoulders in the museum. Please be prepared to present all carried items for inspection at gallery entrances, including diaper bags and backpacks, which may be hung on the stroller or carried on the front of the body during your museum visit.

All toilets at the museum are equipped with baby changing tables. There are also five baby-care facilities within the M+ building:

• next to the visitors' lifts on B2
• near the Promenade event space on B1
• inside the Learning Hub on G
• next to The M+ Shop on G
• next to the visitors' lifts on Level 2

You may also download our map or visit our Ground Floor Information Desk for a printed copy.

➔ Plan Your Visit

➔ Download our Map

You can sign up online or visit the Membership Desk on the ground floor or in the M+ Lounge on Level 11. If you sign up online, you will receive a confirmation email with a QR code for temporary admission once the payment has been processed. A digital membership card is available via the WestK App. Read a detailed guide here on how to use your digital membership card.

The Membership Desk on the ground floor accepts credit card payments only. Upon successful payment, your membership will be effective immediately.

➔ Become a Member

Membership privileges vary across different membership tiers. All members will priority entry to the museum, guest privileges when visiting the M+ Lounge, a 10% discount at all M+ shops and designated F&B outlets in the museum, and much more. For details, please check our membership brochure.

Private viewings are available Sunday mornings from 09:00 to 10:00.

You can activate your membership by visiting the link in the gift membership email. Simply enter the redemption code and complete your membership profile. The gifted membership must be activated within ninety days from the purchase date.

Each adult within dual or family memberships can complete their membership profile by visiting the link in the membership confirmation email, and opt to receive the latest offers, promotions, and event invitations for members via email.

Your digital membership card is available via the WestK App. Read a detailed guide here on how to use your digital membership card.

If you would like to request a physical membership card, please email [email protected] with your mailing address. Upon receiving the request, the requested physical M+ membership card will be ready for collection at the M+ Membership Desk located on the ground floor after 15 working days.

Please email us or visit our Membership Desk on the ground floor or in the M+ Lounge on Level 11. The cost of issuing a new card is HKD 30 and it will take fifteen working days to process. The reissued card must be picked up in-person at the Membership Desk on the ground floor.

Please visit our Membership Desk on the ground floor or in the M+ Lounge on Level 11. Once our staff verifies your identity as an M+ member, you will receive a temporary one-day pass to use during your visit.

Yes, regardless of where you are, you can always become an M+ Member. You can sign up online or visit the Membership Desk on the ground floor or in the M+ Lounge on Level 11.

Yes, please bring a valid identification document such as a HKID card or a passport, for verification during your first visit to M+. If you are a full-time student, please bring your student ID or proof of full-time student status.

Yes, please bring a valid identification document such as a HKID card or a passport for verification during your first visit to M+.

If you are between ages eighteen to thirty-five, you are welcome to sign up as an M+ Young Patron to enjoy all Patrons’ benefits—with the exception of being recognised on the M+ Donor Wall. However, M+ Young Patrons will still be acknowledged across other selected M+ collateral materials.

Unlimited free General Admission access is available at all membership levels. Members must present their valid membership cards. No prior booking is required.

M+ Members must hold a valid ticket or voucher to access our Special Exhibitions, while M+ Patrons may enjoy unlimited free admission to selected Special Exhibitions.

No. M+ and HKPM Combo Membership is only applicable for applicants who do not have an active M+ or HKPM membership.​

M+ Member and HKPM Friends Combo Membership lasts thirteen months starting from the date of activation. 

M+ and HKPM Combo Patron Membership lasts twelve months starting from the date of activation.

The M+ Lounge is located on Level 11. For opening hours and additional details, please visit M+ Lounge.

Members across different membership tiers, such as M+ Member, Affiliate, and Patron, have the privilege of bringing accompanying guests to the M+ Lounge.

Reservations for the M+ Lounge are recommended, and minimum charge applies.

In general, all memberships last twelve months starting from the date of activation. For example, if you activate your membership on 5 November 2021, it will be valid until 4 November 2022. You may choose to renew your membership for another year during your membership period. For more details on membership renewals, please email us at [email protected].

Yes, you may upgrade your membership any time during your membership period. Please submit your request at the Membership Desk on the ground floor or in the M+ Lounge on Level 11. You can also email us with your request and provide your membership ID number.

Unfortunately, M+ membership types cannot be altered. You can may purchase a new type of membership on the day that your existing membership expires.

Unfortunately, M+ memberships are non-transferable.

Membership fees are non-refundable. For more details, please read our Membership Terms and Conditions.

You can update your profile by logging into your MyWestK account. Please note that your name, birth date, and email address cannot be changed. To request a special arrangement, please contact [email protected] for patrons and [email protected] for other membership tiers.

Please contact [email protected] if you are an M+ Patron. For other membership tiers, please contact [email protected].

M+ offers school tours and workshops, available in different themes, led by museum educators. Bookings are available in phases and are available on a first-come, first-serve basis. Please visit M+ School Programmes and subscribe to the School Programme E-newsletter for updates.

M+ School Programmes are designed for all students. We welcome students from any grades to participate. Teachers may choose different tour and workshop themes based on the subject needs and students’ interest. Please visit M+ School Programmes for details.

The maximum size of the group will depend on the chosen activity. M+ Educators will lead students to the designated gallery based on the booked activity. Please visit M+ School Programmes for more details. If special arrangement is required, please contact us at [email protected].

M+ is grateful for the support of Sino Group, The Robert H. N. Ho Family Foundation Hong Kong, and Lo Kwee Seong Foundation, which makes it possible for students from schools in Hong Kong to participate in our school tours and workshops for free. Teachers and caretakers within our maximum capacity will not be charged. Bookings are available on a first-come, first-serve basis. Priority will be given to local schools. Please visit M+ School Programmes for details.

After the end of our free school programmes led by museum educators, we can arrange for students to visit our galleries in a self-guided format depending on the circumstances (except for the Special Exhibition). Additionally, our secondary school programmes offer Self-Directed Museum Visit, participating students may bring along the gallery learning booklet and visit the designated General Admissions galleries after attending the orientation. There is no time limit for this self-guided visit.

M+ also encourages teachers to make use of the learning resources provided by the museum by integrating the M+ Collections into school curriculum and taking our galleries as the education platform. If teachers would like to visit outside the assigned gallery visit date in a self-guided format with students, please purchase tickets from designated channels in advance. Details are available on Get Tickets.

For groups with young students, please plan to have additional teachers and parents to accompany students during their visits. If teachers wish to purchase twenty tickets or above, please book the tickets through our Online Application Form at least two weeks prior to the visit. Our Group Desk representatives will be in touch within seven working days after receiving the application.

Everyone is welcome at M+. We are happy to make necessary arrangements for students who have special education needs. Teachers may contact us at [email protected]. Schools can book our access tours and workshops which accommodate the needs of students with diverse needs and abilities. Please visit Access Tours and Workshops for details.

Umbrellas, water bottles, handbags and backpacks exceeding 30 x 42 x 10 cm in size are not permitted in the galleries. All other larger items must be checked. School groups participating in M+ School Programme can store their personal belongings free of charge within the assigned gallery visit time.

For school groups without bookings for M+ School Programmes, locker and cloakroom rental services are available. Please visit Plan Your Visit for full details.

M+ offers regular Teacher Programmes, which include school-wide Professional Development Workshop and Thematic Tour. Previous experience in artistic practices is not required. In addition, schools are welcome to send their representatives to attend our regular Teacher’s Day to learn more about the content of M+ School Programmes. Please visit Teacher Programmes for details and application methods.

Visual culture is part of our everyday. It surrounds us—from everyday objects that we use to the videos we watch on our commutes and the neon signs we encounter on the streets. It is the multitude of expressions that make up the visual landscape of our lives.

In the M+ Collections, we explore visual culture through the disciplines of visual art, design and architecture, and moving image, with a special thematic focus on Hong Kong visual culture. Through this interdisciplinary practice, we aim to build, strengthen, and preserve these diverse perspectives and creative expressions for our future generations.

M+ has four permanent collections: M+ Collection, M+ Sigg Collection, M+ Collection Archives, and M+ Library Special Collection. Collectively, they consist of some 6,000+ objects—works of art, moving images, design objects, and architecture materials—over 51,000 archival documents, and over 500 rare books and published works. Our collection continues to grow and expand in number.

We display only around twenty per cent of the collection in the M+ galleries at any given time. We rotate collection objects in our exhibitions throughout the year, while the rest of the collection resides in our Conservation and Storage Facility (CSF) building.

Please browse our Collection Online to explore the works that are currently on display at M+.

Aside from works displayed in the M+ galleries, some 350 moving image works are available to view on-demand in the Mediatheque.

We are working towards the goal of making our entire collection available online.

If there is a specific work you would like to view for research purposes, and the work is part of the M+ Library Special Collection or the M+ Collection Archives, please make an appointment with the Research Centre.

Our acquisition and collection strategy is focused on the disciplinary areas of visual art, design and architecture, and moving image, and the thematic area of Hong Kong visual culture. We are committed to a long-term collection strategy, which you can read about in the M+ Acquisitions Policy.

All works that enter our collection are subject to a rigorous curatorial vetting process that considers the museum’s collecting priorities and the quality, condition, and provenance of the works.

The attribution and provenance of some works are available in our Collection Online. You may also email us or call (825) 2200 0204 for more information about a specific work. 

➔ Research Centre

We appreciate your generosity in considering M+ as a permanent home for your work. M+ accepts in-kind gifts of artworks and items that complement the permanent collections. Whether it’s an artwork, object, or archival material, if you have a museum-quality item that may be of interest to M+, we welcome you to reach out to us.

If you are an artist or maker who would like to share your work with M+ for consideration:

Please read the M+ Acquisitions Policy for more information about how the museum makes acquisitions.

If you are a collector and would like to donate works to the collection at M+:

Please email us or mail your enquiry to: 

Attn: Museum Development

M+ Museum Limited

West Kowloon Cultural District,

38 Museum Drive, Kowloon.

Hong Kong

Please include these details in your enquiry:

• Item title
• Maker’s name
• Full provenance
• Description of the size and condition
• Photographs of the item

Every donation must undergo a formal review process that may take up to six months. We will respond upon completion of the review.

Yes. M+ continually strives to offer an inclusive museum experience for everyone. Learn more about our accessibility features and access tours and workshops which are available upon request. You can also visit our events page to find out more about accessible programmes happening at M+.

Visitors may purchase tickets for General Admission and for the Special Exhibitions Guo Pei: Fashioning Imagination and I. M. Pei: Life Is Architecture.

Concession tickets are available to person with disabilities and one companion, and Comprehensive Social Security Assistance (CSSA) recipients.

If you have difficulties accessing our online ticket purchase system, please contact us through our enquiry form or reach out to M+ staff onsite for assistance.

All areas of the M+ building are wheelchair friendly. A limited number of manual wheelchairs are available for visitors to borrow on a first-come, first-served basis and are free of charge. The wheelchairs are for use within the museum only and are not to be taken outside M+ premise.

Please visit the Ground Floor Information Desk if you need assistance.

Yes, there are accessibility and wheelchair-friendly seats available in the Grand Stair and the upcoming cinema houses. We welcome visitors with disabilities to purchase accessible seats for themselves and a companion. There are six pairs of seats available in House 1 and four pairs of seats in House 2 and House 3.

Accessible seats in the Grand Stair are located at the front row on the ground floor and also the last row on the level 2.

Accessible parking is available at the Art Park Car Park, and M+ Car Park. You may visit this page for additional information and directions.

Audio descriptions and Sign Interpretation are available for some events on a pre-set or request basis. You can find further details specified on individual event pages.

Service animals trained to assist persons with disabilities are welcome in the M+ galleries and other museum spaces, including the M+ Kids Shop and CURATOR Creative Café at M+ on B1.

We are currently working towards providing audio descriptions for objects in the M+ Collection. In the meantime, please tune in with a device of your own choice. Stay tuned to our website for updates!

Currently, we have the following items available for visitors to borrow at the Ground Floor Information Desk:

• folding crane seats
• earmuffs (three sizes available for infants, children, and adults)
• magnifying glasses
• portable chargers
• umbrella
• museum stools (two sizes available for children and adults)

Please note that items are in limited quantity and are available on a first-come, first-served basis.

Through access to the Research Centre is via prior registration and by appointment only, we also welcome walk-in visits for on-display collections viewing.

To access the archives and library collections, please be advised to prior register a visit appointment with us.

To register for a visit, please fill out the Visit Request form and specify the materials you’d like to view. We will then contact you to make an appointment. During your visit, you must complete your registration by providing an up-to-date photographic ID and a separate document showing proof of your permanent address.

First-time users need to bring an up-to-date photographic identification, such as an ID card, passport, driver's license, student ID or work ID, and a separate document showing proof of their permanent address. These must be the original documents.

For proof of permanent address, we accept original documents or digital PDF versions of utility bills, bank statements, credit card statements, national IDs with address, driver’s licenses with ID, home insurance policies, payslips, student loan award letters, or tenancy agreements.

Registered or returning users need to bring their Research Centre User Card.

Please register and book an appointment in advance so that we can ensure the materials you would like to view are available as it may require time to retrieve them for you.

We will try to ensure that the materials you ordered will be available on the day of the appointment. We cannot guarantee that materials will be made available on the same day as the request. You may also request additional materials from the Reference library items can be requested at 11:00, 12:00, and 15:00 during the day.

Please reply to the email received from [email protected] confirming your appointment.

You are free to stay and use our facilities until the Centre is closed. Our opening hours are from 10:00 to 17:00. Please refer to our page for additional details.

➔ Research Centre

Yes, Wi-Fi is available at the Research Centre. You can charge your device at the power sockets with your own cables.

There is a limit of 20 items per visit. You can only view one item at a time. If we think you will need more than one day to view all the items you’ve requested, we will contact you to discuss this prior to your appointment.

Materials will be made available to any users after your appointment request. Materials will return to storage or be made available to other users after your appointment request.

Materials are not available for lending. If you’re interested in loans for the purposes of exhibition, please read our loans policy and conditions.

Service is not currently available.

For the most part, no. However, if you wish to use images of the Research Centre collections in publications or in any other media—including television, film, or social media—please discuss these needs with Research Centre staff. M+ provides high-quality images for these purposes. Any images supplied will be subject to copyright, and fees may apply.

You may photocopy Reference Library material for private study, depending on the condition of the item and as long as copyright requirements are met. Please discuss your photocopying needs with Research Centre staff. You may not photocopy the Special Collection and Archives collections, but you may take photographs for private study purposes. Photocopies or photographed images made during your visit cannot be published in any way, including on social media. For more details, please read our User Rules.

➔ Research Centre

Our multimedia booths contain digital screens and headphones. They are for viewing digital content from the Research Centre Collections. Please note no other reference material from the Research Centre Collections may be brought into the booths.

You can arrange a group visit with a maximum of six people. Groups over the limit will have to divide into smaller groups for separate visits to the Research Centre.

If you recently graduated from university, or have completed your bachelor’s degree by the time the internship programme begins, you are eligible to apply.

M+ Internships: As long as you receive your degree before the internship programme begins, you are eligible to apply.

Venice Biennale Internships: If you are applying for the Exhibition Internship, you may be able to apply for the time-slots that occur after you have received your bachelor’s degree. The Technical Internship, however, runs from April to May, so you may not be eligible to apply for this position.

At the moment, the M+ Internship is only open to Hong Kong residents with permanent residence status, and individuals eligible to work in Hong Kong without visa sponsorship. The Venice Biennale Internship is only open to Hong Kong citizens with permanent residence status. 

Yes, some former interns have taken a leave of absence from their full-time engagements to take part in the internship. If you are selected for the position, you will be required to submit a letter of permission from your current employer to complete your application.

This is a year-long internship that begins in the summer of each year.

Exhibition Internships run for six weeks between April and December, depending on your preferred time slot. Technical Internships run for approximately four to five weeks from April until May.

We take great care in designing the internships to cater to individual interests. If you are taking part in the M+ Internship, you will have a mentor who will guide your professional experience and expose you to the various projects and programmes at M+. If you are an M+ Venice Biennale Intern, you’ll be working closely with the Exhibitions and Curatorial teams while being supported by on-site Italian staff members to oversee the exhibition in Venice. All interns are encouraged to think critically about the role of museums in a broader sociocultural context while working across different teams. You’ll also be invited to take part in off-site visits, seminars, and internal events to enrich your learning experience.

We hire approximately ten interns for the M+ Internship every year. We also hire ten Venice Biennale Exhibition Interns and two Technical Interns for every biennale.

Yes, we welcome candidates from all career levels and backgrounds. We’re interested in hearing from you as long as you have a strong interest in museum work and twentieth- and twenty-first-century visual culture. 

Yes. However, since the requirements and application forms for each department are different, you must submit a separate application for each role.

Yes, you may select as many time-slots as you wish and state your preferences.

Yes. However, since the requirements and application forms for each department are different, you must submit a separate application for each role.

Interns are expected to carry out the entire one-year engagement. If not, we will, unfortunately, have to offer the position to another candidate.

If you are shortlisted for the position, you will be invited to the office for a mandatory interview. If you are overseas and unable to carry out the interview in person, we may arrange an interview over Skype. 

Yes. This is because applicants are reviewed independently by each department. You may be invited to more than one interview depending on how many departments you were shortlisted by. 

Yes. If you were not selected this year and would like to be reconsidered in the future, please check back on our website to reapply. Applications for the M+ Internship and M+ Venice Biennale Internship open every December.

You may find our press releases in the Press page.

Please email [email protected] indicating your request, name, email address, contact number, and media outlet. The External Affairs Department of the West Kowloon Cultural District Authority will get back to you accordingly.

To ensure that we can provide the best experience for all visitors, press photography and filming at M+ must be approved in advance. Please apply by emailing [email protected] with details about any photography and filming taking place in the museum. Due to the volume of requests, we require at least seven working days to process an application.

You are welcome to visit the museum during regular opening hours.

If you wish to access all M+ exhibitions, please apply for a Single Entry Media Pass. Please allow fourteen working days to process the request.